Privacy policy

Effective Date: September 1, 2025

Who we are
Trinity World Travel provides trip planning services for faith-based journeys, group travel, cruises, and luxury travel.
Controller: Trinity World Travel (Owner: Melinda Brown), United States • melinda@trinityworldtravel.com • (847) 250-7394

Personal information we collect (and why)

(A) Information you provide to us
When you request a quote, complete an Interest/RSVP or Booking form, email us, or otherwise contact us, you may give us: name, email, phone, guest counts, travel dates/destinations, budgets, accessibility or dietary notes, and booking details needed to plan or fulfill travel.
Purpose: respond to your request, create proposals, and (if you proceed) manage bookings and traveler communications.
Legal basis (GDPR): Contract or steps at your request before entering a contract; Legitimate interests (to operate and grow our business and assist clients).

(B) Scheduling information (Calendly)
If you book a call, Calendly collects the details you submit and technical data needed to run their service; we receive your appointment info.
Purpose: schedule and manage consultations.
Legal basis: Contract/steps prior; Legitimate interests. See Calendly Privacy Notice.

(C) Form data (Jotform)
When you complete our Jotform(s), Jotform processes and stores the information for us.
Purpose: securely capture and organize your inquiry/booking information.
Legal basis: Contract/steps prior; Legitimate interests. See Jotform Privacy Policy.

(D) Device and usage information (hosted website)
Our website (hosted by Hostinger) may collect limited technical data (e.g., IP address, browser type, pages viewed) primarily for security and performance.
Purpose: keep the site secure and functioning.
Legal basis: Legitimate interests (fraud prevention and diagnostics).

(E) Cookies and similar technologies
We don’t set our own analytics or advertising cookies. However, third-party embeds on our site—such as YouTube videos—may place cookies or similar technologies when the page loads or when you interact with the media. These are controlled by the third party (e.g., Google/YouTube), not by Trinity World Travel. You can manage cookies in your browser settings. If you prefer not to load third-party embeds, you can view our content directly on the provider’s site.

(F) Embedded YouTube videos
We display some videos using YouTube’s standard embed. When a page with an embedded video loads or when you press Play, YouTube/Google may collect device and usage data and set cookies in line with their policies. For details, see Google’s Privacy Policy and YouTube’s Terms. If you prefer, you can watch the videos on YouTube instead of playing them on our site.

Payment data
For your protection, please do not email credit card numbers. We use secure links or the supplier’s secure portal for payments.

Marketing communications

We send service-related emails to answer your request and manage travel. We send marketing emails only with your consent (opt-in). You can unsubscribe anytime via the link in each message or by emailing us.

Form language we use:

Service consent (required): “I agree that Trinity World Travel may use my information to respond to my request and plan my trip.”
Marketing opt-in (optional): “Yes—please email me travel deals and destination guides from Trinity World Travel. I can unsubscribe at any time.”

How long we keep your information

Lead & inquiry records: up to 24 months after our last interaction, so we can follow up on open requests and maintain accurate records.
Booking & transaction records (including traveler manifests and invoices): generally 7 years to comply with tax, accounting, and regulatory obligations.
Support communications: up to 24 months for training and quality assurance.

When information is no longer needed, we delete or anonymize it. Where deletion is not feasible (e.g., backups), we securely store and isolate it until deletion is possible.

International transfers & service providers

We use trusted providers to host our site, manage forms, scheduling, and multimedia. These providers may process data in the United States or other countries. Where required, we rely on safeguards such as Standard Contractual Clauses (SCCs).

Key processors:

Website hosting: Hostinger (site hosting/security).
Forms: Jotform (secure form collection/storage).
Scheduling: Calendly (appointment booking).
Video embeds: YouTube/Google (only when you play embedded videos).

We share information with providers only as needed for them to perform services under confidentiality and data-protection commitments.

Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing, withdraw consent, and receive a portable copy of your data.

To make a request, email melinda@trinityworldtravel.com with “Privacy Request” in the subject. We may request information to verify your identity and will respond within the time required by law. You may also lodge a complaint with your local supervisory authority.

U.S. state privacy notice (including California)

Residents of certain U.S. states (including California CCPA/CPRA) may have rights to know, access, delete, and correct personal information, and to opt-out of certain disclosures deemed a “sale” or “sharing.”

We do not sell or share personal information for monetary value or for cross-context behavioral advertising.
To exercise your rights, email melinda@trinityworldtravel.com. We will not discriminate against you for exercising your rights.

Children’s privacy

Our services are not directed to children under 13 (or the age required by your local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact melinda@trinityworldtravel.com and we will delete it promptly.

Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure; if we become aware of a security incident affecting your information, we will act in accordance with applicable laws.

Third-party links

Our website may link to third-party sites (including forms, scheduling, and video platforms). Those sites operate under their own privacy policies and terms.

Changes to this notice

We may update this notice to reflect legal, technical, or business developments. When we update it, we will revise the Effective date above and, if appropriate, provide additional notice (e.g., a banner).

How to contact us

Trinity World Travel (Owner: Melinda Brown)
United States • melinda@trinityworldtravel.com • (847) 250-7394

Processor policies for your reference:

Calendly Privacy: https://calendly.com/legal/privacy-notice
Jotform Privacy: https://www.jotform.com/privacy/
YouTube Privacy-Enhanced Mode: https://support.google.com/youtube/answer/171780